As we knew: Customer is God. Any request from the customer, we must try our best to meet it, after many years of communication with each other, the technical engineer has no doubt about anyone who has designed the final product. Especially the supplier’s, once the supplier asks questions, the engineer’s first thought is to replace the supplier. Because processing department does not meet drawings’ requirements, and the instruction in the supply chain is like a decree, which directly determines the order of the project and partner selection. Therefore, So for us, we are strictly in accordance with the drawings for processing and control quality.

However there will be one time to be caught off guard, just as it is no coincidence, but there are so many books in the world, so there are more strange things. The conflict between “God” and suppliers is called story, but the supplier and “God” The conflict is an accident.

Micheal who is the VIP customer of the company, has been processing some of the mold parts in April. This product is not only the core part of the whole mold, but also very expensive. The cost is more than 40,000 RMB, because we cooperate with each other for many years. So Micheal not only gave the PDF drawings but also the 3D documents for comparison when purchase order. After the engineering drawings of our company got the customer’s product drawings, we re-do the drawings according to the customer’s previous drawings. The company version of the drawings for internal production and circulation, but after drawing, Mr Lee found that the bottom of the product has a buckle, and the product is the side of the plastic product molding, in his career has encountered a similar case: a plastic product Unilaterally easy to break, after the engineering team from the use of the product to the double analysis of the design layer, the final reason found on the mold has a buckle, not only affects the plastic flow rate, resulting in plastic unevenness, while greatly reducing the plastic The life of the molded product, the processing technology is also changed from simple wire cutting to discharge and grinding simultaneously, adding According to work experience, Mr Lee suggested that this buckle should be removed. However, the drawings of Micheal are the third party version and confirmed by final customer engineers. There should be no such mistakes. If the design is denied, it is not only the final engineers of the customer were denied. Even more means that we will be rejected by the engineers of Micheal.

Mr Lee can not to decide how to do, so our sale department, quality department, and production department to meet and discuss many times. On the one hand, it is VIP customer who has cooperated with the company for many years. On the other hand, the product is the business philosophy of the character. So that the company don’t want to lose such a good partner, but do not want to lose the belief that we have been living and persisting. Even if we are selfishly processing according to the drawing, the product has a problem, and we can completely shirk the result of the design to the customer engineering department. But as a person, what is the right value is constantly sublimated in the study of Mr. Inamori Kazuo. In the end, everyone decided that even if Micheal denied us, we should also point out the design mistake because the customer is mainly for the car designed, and the car is concerned not only with one’s life, but with the safety of several families and even society. The chain reaction created by this product cannot be underestimated.

We thought that our response will be get the result from customer engineer – replace Fujipunch and they find another manufacturer. However, the results have not only been appreciated by customers, but also appreciated from our professional perspective and customer-centric philosophy to adhere to our quality requirements. Now Micheal transferred more other projects to us.